Returns & Exchanges
The Brideside Promise
- Impeccable product
- Expert advice
- Personalized customer care
Our policy is to live up to the Brideside Promise and make each customer happy. We manage each situation individually with the goal of resolving problems quickly, respectfully, and fairly while keeping our customers happy. Bridesmaid dresses can be tricky and if an issue arises, we are ready to help you find the best way to make your dress fit well and look great.
To start the conversation if you encounter a problem with your order, we kindly ask that you:
- Contact Brideside about an issue within five (5) days of receiving of your dress.
- Pass along your current bust, waist, and hip measurements.
- Attach a picture of yourself wearing the dress.
Please contact firstname.lastname@example.org with your order number. Call or text us at 773-234-7187.
Exchanges are not guaranteed and are dependant on production time frames. When exchanges are possible, the customer is responsible for any rush fees associated with timely delivery. Returns must be received before replacements are shipped.
Try At Home Return Policy
You will have four days upon receiving your Brideside Try At Home box to return it. A pre-paid return shipping label is included inside your box. If you don’t have the shipping label, please reach out to email@example.com and we will send you a new one. If for some reason you cannot return your Try At Home box after the four day period, please let our customer care team know immediately.
If your Try At Home box is not returned within the four day window, we reserve the right to charge the full retail value associated with the content of your box.
Dress Return Policy
Brideside cannot accept returns for garments that have already been worn or altered.
Returns on unworn/unaltered special order, non-stocked garments will be accepted for Brideside store credit only. Returns must be received within 30 days of delivery to customer.
A Note on Sizing
We are here to help you feel confident in your purchase. We strongly advise that you utilize our many fit tools including 1) your personal Style Consultant 2) the Brideside Box try-at-home program 3) designer specific sizing charts and 4) the Brideside measuring guide.
When you provide your bust, waist and hip measurements your personal style consultant is available to help you confirm your best dress size before any final orders are manufactured. Her recommendation is also based on Brideside’s knowledge of designer-specific dress construction and fit.
If you fall in between sizes, a Brideside Style Consultant may recommend that you order to your largest measurement, since it is often easier to have a dress taken in then have it released.
Our Thoughts On Alterations
Because the designer dresses are not custom to your measurements, they will require alterations for a perfect fit — whether that be hemming the skirt or tightening the bodice. Bridesmaid dresses are more structured than everyday dresses (aka no spandex or lycra) and naturally will not adhere to the shape of your body. Brideside cannot guarantee that dress alterations will not be necessary. Brideside does not contribute funds toward alterations.
All apparel and accessories orders are subject to a twenty-four (24) hour cancellation policy. If Brideside receives notice of your cancellation within this time, a full refund will be processed back to the form of payment used to secure the order.
In order to cancel your order, please e-mail firstname.lastname@example.org or call 773-234-7187.
All merchandise must be inspected immediately by the customer. Damage Claims must be made within five (5) days of delivery. If you think you have a damaged item, please contact us at email@example.com or call us at (773) 234-7187. A customer service representative will help replace or repair your damaged item. The original packing slip must be included with your returned damaged merchandise.
We highly recommend that you return your merchandise via common carrier (FedEx, UPS, DHL, etc) who will provide you a tracking number. Items lost during shipping will NOT receive credit as an accepted return.
Send Returns to:
660 W Lake St.
Chicago, IL 60661