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Frequently Asked Questions

Who We Are
What is Brideside?
Brideside is an online boutique for bridesmaid dresses and all kinds of accessories. We have a curated collection of gorgeous styles from the designers that brides and bridesmaids love. Our online tools make it easy for wedding parties who live in different places to coordinate and stay organized. Our try-at-home program allows for customers to samples styles on their own time in their own home.
Why order from Brideside?
Because we believe that you deserve peace of mind. Our complimentary style consultant program offers each wedding party access to a dedicated concierge who can help nail the wedding vision, style the party and coordinate the purchase and timeline on your behalf. Seriously.
Do I have to pay to use Brideside?
Nope. Our style consultant service is complimentary for every wedding party whether you’re a party of 1 or 10.
Where is Brideside located?
Brideside is headquartered in Chicago, IL serving bridal parties all over the world. If you’re in town, set up an appointment with us at the 660 W Lake Street, 2nd Floor, Chicago, IL 60661 (map) location. We also have showrooms in New York, Charlotte and Boston.
How It Works
How does Brideside work if I’m a bride?
Sign up, tell us your wedding date and the best way to get in touch with you. Use your digital Closet to start saving your favorites and invite your wedding party to take a look too. Use our try-at-home program to check some styles out or to have a fit party at home. Once you narrow in on something (with or without our help), your style consultant will shift gears and start working with your party to get styled, sized and ordered in time.
How does Brideside work if I’m in a wedding party?
When you sign up, you can join an existing wedding party’s Closet or create a new wedding party on behalf of a bride or groom. Use the Closet to share your favorites with the bride and other wedding party members. Your style consultant will help you select the best styles, get sized and order in time.
Do I have to be part of a big wedding party to use Brideside?
You don’t have to be a part of a big party to use Brideside. If you’ve been tasked to find any “petal pink dress” or “something short and black,” we can absolutely help you out too.
Can I come visit in person?
Absolutely! We have showrooms in Chicago, New York, Charlotte and Boston. Whether you're a bride coming solo, an entire wedding party or a bridesmaid in town who wants to come in, we'd love to have you.

Schedule your appointments here

Looking for a wedding dress? We do that too! We're currently taking Bridal appointments in Chicago, New York City and Boston with plans to open in more cities soon.
Do I have to pay for an appointment?
No, appointments are complimentary. However, we are not accustomed to taking sizing appointments if you are not able to order your dress through us.
Try At Home
Why Try at Home?
Our Try at Home program is an ultra-convenient way for brides and bridesmaids to try on dresses without ever having to leave home. Whether you're deciding on your overall wedding vision or trying to find the perfect dress, our Try at Home program lets you try a range of styles and sizes to make sure that what you see online looks just as amazing on you and in person.
Who should Try at Home?
Anyone can. We’ve sent boxes to brides who want to check out fabric and color in person. We’ve also sent dresses to the bride’s house for a fit party with her bridal party. We can even send dresses to hotel rooms and offices for bridesmaids who travel or only have a few minutes to make their selection.
How much does it cost?
$30 for 3 sample dresses, shipping included.
How long does it take for a Try at Home Box to arrive?
Many styles will be available to be shipped to you within 1 week. Our most popular styles may have a waitlist, which may extend the shipping time. If your desired style is not available for immediate try on, your style consultant will work with you to find alternative options to achieve a similar look.
How long can I keep my Try at Home Box?
Sample dresses should be sent back within 4 days of receiving the Try at Home Box. Inside the box you will find a UPS return label to use. If you need some extra time with the samples, please contact your style consultant to let us know. You can also e-mail
What happens if I forget to send back my Try at Home box within 4 days?
If we haven’t heard from you and your box isn’t on the way back, your order status will be considered overdue and we may charge you the full retail value of the merchandise in your possession. Check out our late fee policy: Returns Policy
Should I try on for style or size?
We built our Try at Home collection to offer you a range of styles and sizes that will help you with both decisions. While we cannot guarantee that we will have every style in your exact color and size, the best way for us to meet your needs is to connect you directly with a style consultant. She can make sure your box includes the perfect mix of style samples, sizing samples and color swatches to meet your needs.
What is the overall lead time for my swatch order?
Swatch orders are sent within 24-48 hours of purchase (this does not apply to “special order” swatches)
What is a “special order” swatch?
This particular color or fabric is not something that we keep in-stock all the time, so we have to special order it with the designer. When a swatch is special order, it can take anywhere from 1 week-2 months to receive it from the designer since every designer varies in fabric lead time.
I only received a few of my swatches from my order-why is that?
If you placed an order that has a mixture of in-stock swatches and special order swatches, we will send you the in-stock swatches first while we wait to get your special order swatches in.
How do you ship the swatches?
Swatches will come in a small white envelope and will be shipped via FedEx. Because we’re just as excited for you to receive your swatches, all swatches sent within the United States (including Hawaii and Alaska) will deliver within 2 days of shipment!
Can you ship swatches outside of the United States?
Yes, however, these swatches will be sent via USPS and can take anywhere from 3 days-2 weeks depending on the country it is getting sent to.
I found a dress that I love on the website but I can’t add the swatch to my cart-what should I do?
Please reach out to a stylist and they will assist you with getting any swatch fabric / color that you’re interested in!
Your Brideside Closet
Will the wedding party be able to see each other’s information in the Brideside Closet?
Wedding parties will only be able to see relevant information about one another such as e-mail address, which dresses they favorite, which dress they ordered and when it is expected to ship.

Your dress order details (such as cost, size, billing and shipping information) will only be displayed in your own Closet. Try at Home Boxes and swatch orders will only display for the person who ordered them.

What can the bride see in her Brideside Closet? What do the bridesmaids see?
Brides can:
  • Access information about their style consultant
  • Add/edit/delete members from the wedding party
  • Add favorites for the party to see
  • See who in the wedding party has ordered and what they have ordered (style and color)
  • See when dresses are expected to ship
  • See details about personal orders (billing, shipping details, dress sizes, etc)
Bridesmaids can:
  • Access information about their style consultant
  • Add favorites for the party to see
  • See who in the wedding party has ordered and what they have ordered (style and color)
  • See when dresses are expected to ship
  • See details about personal orders (billing, shipping details, dress sizes, etc)
Do you offer group discounts?
Certain brands allow Brideside to offer group discounts based on the size of the party. If you have specific questions, reach out to your style consultant or contact us at
Brideside Price Adjustment
If we reduce the price of an item you purchased, we will happily adjust the sale price at your request within 14 days of your order date.

Please note that we can only make one sale adjustment per item. Products originally purchased at a sale price are also excluded from any adjustments. Additional category, brand or product exclusions may apply.

Please email your request to and we will be happy to assist you.
Which designers does Brideside carry?
We carry an exclusive capsule collection only available at Brideside for Brides!
Chicago Bridal Showroom
Jenny by Jenny Yoo
Amsale Nouvelle
Little White Dress by Amsale
Madison James by Allure
Allure Couture
Allure Bridals
Plus Bridal accessories from Untamed Petals
New York Bridal Showroom
Jenny by Jenny Yoo
Little White Dress by Amsale
Plus Bridal accessories from Untamed Petals
We carry 12+ designers for Bridesmaids!
Chicago Showroom & Online
Aura by Brideside
Jenny Yoo
Sorella Vita
Adrianna Papell
Dessy Collection
After Six
Alfred Sung
Social Bridesmaids
Charlotte Showroom
Aura by Brideside
Jenny Yoo
Sorella Vita
Adrianna Papell
Dessy Collection
After Six
Alfred Sung
Social Bridesmaids
New York Showroom
Aura by Brideside
Jenny Yoo
Sorella Vita
Adrianna Papell
Dessy Collection
After Six
Alfred Sung
Social Bridesmaids
Boston Showroom
Aura by Brideside
Sorella Vita
Adrianna Papell
Dessy Collection
After Six
Alfred Sung
Social Bridesmaids
Are you an authorized retailer for your designers?
Yes! We love our designers and are authorized to sell them both online and in store.
I can find certain brands online that are listed at a lower price than at Brideside. Why?
Some designers have strict pricing policies while others are more flexible, which means you will occasionally find certain dresses at lower prices online. While we cannot speak to the accuracy and experience with other retailers, we can promise you that at Brideside we are obsessed with accuracy, timeliness and best-in-class customer care. This means that we provide our products at a fair price, but not always the lowest price.

If you find a dress you like available for less elsewhere, please let us know. We're always interested in helping you achieve a priceless experience!
Colors and Fabric Swatches
How accurate are the dress colors on the site?
Sometimes your device or screen resolution will either enhance or dull a color. It happens to every website. Fabric swatches are available for every color at Brideside! You can quickly check out from a dress product page. Ask your style consultant for help too! She can help you find a dress to try at home fully fabricated in the colors you are interested in.
What's a dye lot?
"Dye lots" are the dye that fabric is dipped in to create the colors you love. When dresses are not made in the same dye lot, it's challenging to guarantee that the color of the garments will be the same. That's why we recommend that all bridesmaid dresses be ordered and produced together.
Sizing & Fit
How do I select the appropriate size?
  1. 1. Watch our video here and check out our guide for how to take measurements yourself.
  2. 2. Check out the designer’s size chart found on each dress page and compare where your measurements are falling. Usually you’ll want to order the size that corresponds with your largest measurement.
  3. 3. Ask style consultant for some advice. She knows a thing or two about fit, style and the construction of our entire collection. Our style consultants can recommend a size but they cannot guarantee fit.
  4. 4. Give our Try at Home Box program a shot! Try on dresses in our collection in the comfort of your own home, on your own time. Learn more about it here.
What should I do if I am in between sizes?
If you are between sizes, we’d recommend that you order the size that will accommodate the tightest or most fitting part of the dress. For most dresses, this will be either the bust or the waist. If the dress is form fitted or the lining is slim, the hips could be the most fitted part of the dress. Plan on having your dress tailored for the perfect fit.
Where do I go for alterations?
Brideside does not perform alterations. We recommend you use your local dry cleaner for basic alterations, just ask if they do special occasion. Check YELP! for sewing & alterations within your zip code to find tailors near you. For local Chicago/NYC/Boston/Charlotte recommendations, reach out to
Why do bridesmaid dresses need alterations?
You are going to be in someone’s wedding pictures, hanging on their living room wall for years and years, so fundamentally, this dress needs to fit you well! And as a formal garment, bridesmaid dresses tend to lack the spandex and stretchy materials that make dresses we buy off the rack fit our bodies easily. Those extra nips and tucks are what make them special. Also keep in mind that in any dress, the best size for your bust may not be the best size for your hips or waist. We suggest that you order the size that accommodates your largest measurements and see a tailor for the adjustments.
I’m going to be pregnant at the wedding! Help!
Amazing! Congratulations! Depending on how far along you’ll be at the wedding will determine what style and size you should order. Contact your style consultant for help here. We’ve done this a thousand times but it remains a very personal decision. We can help you think this through. But come to terms with the fact that you will need alterations.
I just had a baby! Help!
Woohoo! Depending on when you delivered and whether this is your first pregnancy or not, we can help you think through style and size. Let your style consultant know and she can give you some advice. You know your body better than anyone so we’ll defer to your judgment on what size to order but we are here to make sure that you are asking all the right questions and considering all nuances.
Is there an additional charge for plus size?
Most of our designers do charge an additional fee for plus sizes, ranging from $10-$30 and generally size 18 and above. Brideside does not profit from this surcharge. If you select a plus size from a product page the price will adjust. Please reach out to with any questions.
What does cut to order mean?
Cut to order (and special order) are manufacturing and production terms. They mean that the dress you want will only be made after you choose to order it. These dresses are not hanging in stock in a warehouse. Bridesmaid dresses are cut to order to ensure color consistency among a wedding party. For example, if you and a friend both order a navy blue chiffon dress that is off the rack, one may have been made a month ago and the other may have been made 3 months ago. The shade of blue will be different and noticeable in person and on camera. Though it takes 8-16 weeks, cut to order is the only way to ensure that the dresses are made together to minimize any variation in color and style.
The wedding date is getting close and I don’t know if I have time to order a dress. What do I do?
Give us a call and we’ll figure it out 773-234-7187. Many designers will offer rush delivery options that we can talk through.
Can I order by phone?
If you can’t order your dress online using, we can invoice you by e-mail or help place you order over the phone.
How do I see a fabric swatch?
You can easily order a fabric swatch straight from a dress page on our website for $3. Reach out to your style consultant too because they are a great resource for knowing which colors and fabrics are worth comparing to one another.
I’m a bride and I’d like to contribute toward the cost of the dress. Can I do that?
Yes absolutely and many of our brides do. Whether you want to contribute to everyone’s dress cost or just for a few, we can help you and keep this confidential to all members of the wedding party. Reach out to your style consultant or contact us at for details.
Do we have to order together or can we order separately?
You can order separately as opposed to in one big order. We like for members of a wedding party to order within a few weeks of one another because we won’t submit the order to our designer until all dresses are in (unless you specify otherwise). This way no one person has to wait that much longer than the others.
Why do bridesmaid dresses take so long to arrive?
Bridesmaid dresses are cut to order which means they won’t be made by the designer until we tell them to do so. (See the question “What does cut to order mean?” for some additional details). The 8-16 week period we quote is the time it takes from beginning to end – cutting the pattern from a bolt of fabric, making the dress, inspecting it, shipping it Brideside and then to you.
What is the cost of shipping?
For all dresses, Brideside charges a flat fee of $15 within the United States and $30 for orders to Canada. For all other locations, please contact us for a shipping estimate.
How long does shipping take?
At this time, Brideside delivers all packages through ground delivery. This can take between 1 and 5 days depending on your location from our distribution center in Chicago, IL. Please contact your stylist or to learn about express shipping options.
Do you ship overseas?
Yes, for all final dress orders: Shipping to Canada is $30USD. For all other international orders, please contact Our concierge can help process your order by finding you the best shipping rate. Please note: shipping rates do not include duties and taxes, which are the responsibility of the recipient upon delivery.

Our gifting collection is only available to ship within the United States.

The Try at Home program only ships in the contiguous United States (excludes Alaska, Hawaii and Puerto Rico).
When will my Gift Box order ship?
All gift orders will ship within 1 week from when we receive the order unless otherwise noted as a pre-order item. Pre-order items will ship by the estimated date shown on the website.
How long will it take for my Try at Home Box to ship?
Many styles in our Try at Home Box program will be available to ship to you within 1 week. Our most popular styles may have a waitlist, which may extend the shipping time. If your selected style is not available for immediate try on, your style consultant will reach out to give you more information and options.
What If I need to change my address?
Reach out to if you need to update your shipping address. Brideside can update your shipping address up to 4 weeks before your estimated ship date. Please keep in mind there is a $10 reshipping charge if your order needs to be reshipped or rerouted during transit due to an incorrect address being provided.
Return Policy
What is Brideside’s return policy?
You can read all about our return policy here.
My purchase arrived damaged. What do I do?
All merchandise must be inspected immediately by the customer. Damage Claims must be made within five (5) days of delivery. If you think you have a damaged item, please contact us at with your name, order number and a photo of the damage. A customer support representative will help replace or repair your damaged item.
How do I reset my password?
Select the “forgot my password” button on the sign in page. This will send an e-mail to your account prompting you to reset your password. If you continue to have problems, reach out to your style consultant or and we’ll get you squared away.
Contacting Brideside
How do I get in touch with you?
You can reach a member of the Brideside team by calling or texting 773-234-7187. You can also reach us at
What are my options for shipping gifts to my bridal party?
We want to do whatever is easiest and most special for you! We can send all gift boxes to you or we can distribute them as you would like. Shipping rates are based on the number of boxes being shipped to any one address, starting at $10. You will be able to view shipping charges before you checkout.
Can I enter a gift message for my order?
Yes! Once you get to the checkout page, there will be an option on each product to add a gift message. Remember to include the recipient’s name so you can organize who gets which gift box!
Can I customize my own gift box?
At this time, we cannot accommodate customizations to our Gift collection. However, if you have suggestions and comments on our product offering, we would love to hear them! Please reach out to with any feedback.
Can I exchange my dress for a size up/down?
Brideside cannot process exchanges due to the special order nature of this product. (See the question “What does cut to order mean?” for some additional details). Order your dress with ample time before the big day to give yourself room for necessary alterations and styling.
What is the return policy on Gifts?
Returns on unopened/unused items from our Gifts and Accessories collections will be accepted for Brideside store credit only. Gift Box returns must be sent back in original packaging. Returns must be received within 30 days of delivery to receive store credit less the cost of return shipping. Please reach out to to receive a return shipping label. All Gift Boxes containing swimwear and lingerie (excluding dressing robes) are final sale. Gift Boxes including robes can be returned for store credit per the above stated conditions.

**Please reference size suggestions on the Gift Box product page for guidance on sizing as all swimwear and lingerie cannot be exchanged after purchase

What is the return policy on In Stock Dresses?
In stock garments can be returned. Returns must be received within 15 days of delivery to receive a full refund, less the cost of return shipping and a $15 restocking fee. Instock dresses must be returned in their original condition, with all tags still attached, unworn and unaltered. Please contact for a return label.
What is the return policy on Cut-to-Order/Special Order garments?
Returns on unworn/unaltered special order, non-stocked garments will be accepted for Brideside store credit only. Returns must be received within 30 days of delivery to receive store credit less the cost of return shipping. Please reach out to for a return label.
The wedding has been called off! :( What now?
Oh dear. We hate to hear about cancelled/postponed weddings. We offer store credit for cancellation requests outside of the 24-hour cancellation period. If you’ve already received your dress, we do accept unworn/unaltered returns (within 30 days of delivery) for store credit, less the cost of return shipping. Reach out to us at for a return label or cancellation request.
Can I cancel my order?
All apparel and accessories orders are subject to a twenty-four (24) hour cancellation policy. If Brideside receives notice of your cancellation within this time, a full refund will be processed back to the form of payment used to secure the order. Cancellations past the twenty-four (24) hour cancellation policy are eligible for store credit only. In order to cancel your order, please email
Shop for bridesmaid dresses by Alfred Angelo, Jenny Yoo and more. Get help from personal stylist and try on bridesmaid dresses at home. Shop with confidence.
320 W. Ohio Street, 3rd Floor
Chicago, Illinois
United State