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Frequently Asked Questions
Who We Are
What is Brideside?
Brideside is an online boutique for bridesmaid dresses and all kinds of accessories. We have a curated collection of gorgeous styles from the designers that brides and bridesmaids love. Our online tools make it easy for wedding parties who live in different places to coordinate and stay organized. Our try-at-home program allows for customers to samples styles on their own time in their own home.
Why order from Brideside?
Because we believe that you deserve peace of mind. Our complimentary style consultant program offers each wedding party access to a dedicated concierge who can help nail the wedding vision, style the party and coordinate the purchase and timeline on your behalf. Seriously.
Do I have to pay to use Brideside?
Nope. Our style consultant service is complimentary for every wedding party whether you’re a party of 1 or 10.
Where is Brideside located?
Brideside is headquartered in Chicago, IL serving bridal parties all over the world. If you’re in town and want to come over, we’re at 660 W Lake Street, 2nd Floor, Chicago, IL 60661. You can schedule an appointment here.
How It Works
How does Brideside work if I’m a bride?
Sign up, tell us your wedding date and the best way to get in touch with you. Use your digital Closet to start saving your favorites and invite your wedding party to take a look too. Use our try-at-home program to check some styles out or to have a fit party at home. Once you narrow in on something (with or without our help), your style consultant will shift gears and start working with your party to get styled, sized and ordered in time.
How does Brideside work if I’m in a wedding party?
When you sign up, you can join an existing wedding party’s Closet or create a new wedding party on behalf of a bride or groom. Use the Closet to share your favorites with the bride and other wedding party members. Your style consultant will help you select the best styles, get sized and order in time.
Do I have to be part of a big wedding party to use Brideside?
You don’t have to be a part of a big party to use Brideside. If you’ve been tasked to find any “petal pink dress” or “something short and black,” we can absolutely help you out too.
Appointments
I live in the greater Chicago area. Can I come visit in person?
Absolutely and we’d love to have you. Whether you’re a bride coming solo, an entire wedding party or a bridesmaid in town who wants to come in, we’d love to have you. Schedule an appointment here.
Do I have to pay for an appointment?
No, appointments are complimentary. However, we are not accustomed to taking sizing appointments if you are not able to order your dress through us.
Brideside Box Try At Home
What is a Brideside Box?
The Brideside Box is our try-at-home program that allows busy women all over the country to try on dresses on their own time, in their own home.
Who receives the Brideside Box?
Anyone can. We’ve sent boxes to brides who want to check out fabric and color in person. We’ve also sent dresses to the bride’s house for a try on party. We’ve sent dresses to hotel rooms and offices for bridesmaids who travel or only have a few minutes to make their selection.
How much does it cost?
Your first three dresses are $15 in total and each additional dress is $15. Use the code "TRYATHOME" at check out and the price will be adjusted.
How long does it take for a Brideside Box to arrive?
It generally takes one to two weeks to get a Brideside Box out the door depending on the queue. We are constantly adding new styles and sizes to our collection and will work with you to get you a box more quickly if you’re in a rush.
Should I try on for style or size?
Both. There isn’t a right or wrong way to do it. But remember that even if you try on a sample dress for size, we will still request your measurements so we can compare them to the designer’s sizing chart. We replace our samples after they’ve been worn a few times but they are still likely to stretch. Measurements are the most accurate way to go. Check out the “Sizing & Fit” section below for details.
Your Brideside Closet
Will the wedding party be able to see each other’s information in the Brideside Closet?
Wedding parties will only be able to see relevant information about one another such as e-mail address, which dresses they favorite, which dress they ordered and when it is expected to ship.

Your dress order details (such as cost, size, billing and shipping information) will only be displayed in your own Closet. Brideside Boxes and swatch orders will only display for the person who ordered them.

What can the bride see in her Brideside Closet? What do the bridesmaids see?
Brides can:
  • Access information about their style consultant
  • Add/edit/delete members from the wedding party
  • Add favorites for the party to see
  • See who in the wedding party has ordered and what they have ordered (style and color)
  • See when dresses are expected to ship
  • See details about personal orders (billing, shipping details, dress sizes, etc)
Bridesmaids can:
  • Access information about their style consultant
  • Add favorites for the party to see
  • See who in the wedding party has ordered and what they have ordered (style and color)
  • See when dresses are expected to ship
  • See details about personal orders (billing, shipping details, dress sizes, etc)
Pricing
Do you offer group discounts?
Certain brands allow Brideside to offer group discounts based on the size of the party. If you have specific questions, reach out to your style consultant or contact us at stylist@brideside.com
Designers
Which designers does Brideside carry?
We carry 13+ designers!
Chicago Showroom & Online
Adrianna Papell
After Six
Alfred Angelo
Alfred Sung
Amsale
Bill Levkoff
Dessy Collection
Jenny Yoo
Joanna August
Kelly Faetanini
Sorella Vita
Watters
Wtoo
Charlotte Showroom
Adrianna Papell
Alfred Angelo
Bill Levkoff
Dessy Collection
Jenny Yoo
LulaKate
Sorella Vita
Watters
New York Metro Showroom
Adrianna Papell
Alfred Angelo
Amsale
Dessy Collection
Jenny Yoo
Sorella Vita
Watters
Are you an authorized retailer for your designers?
Yes! We love our designers and are authorized to sell them both online and in store.
I can find certain brands online that are listed at a lower price than at Brideside. Why?
Some designers have strict pricing policies while others are more flexible, which means you will occasionally find certain dresses at lower prices online. While we cannot speak to the accuracy and experience with other retailers, we can promise you that at Brideside we are obsessed with accuracy, timeliness and best-in-class customer care. This means that we provide our products at a fair price, but not always the lowest price.

If you find a dress you like available for less elsewhere, please let us know. We're always interested in helping you achieve a priceless experience!
Colors and Fabric Swatches
How accurate are the dress colors on the site?
Sometimes your device or screen resolution will either enhance or dull a color. It happens to every website. Fabric swatches are available for every color at Brideside! You can quickly check out from a dress product page. Ask your style consultant for help too! She can help you find a dress to try at home fully fabricated in the colors you are interested in.
What's a dye lot?
"Dye lots" are the dye that fabric is dipped in to create the colors you love. When dresses are not made in the same dye lot, it's challenging to guarantee that the color of the garments will be the same. That's why we recommend that all bridesmaid dresses be ordered and produced together.
Sizing & Fit
How do I select the right size?
Brideside has a ton of tools to help with this decision.
  1. 1) Watch our video here and check out our guide for how to take measurements yourself.
  2. 2) Use your style consultant for some advice. She’s been extensively trained and knows a thing or two about fit, style and the construction of our entire collection.
  3. 3) Give our Brideside Box try-at-home program a shot! Try on dresses in our collection in the comfort of your own home, on your own time. Learn more about it here.
What should I do if I am in between sizes?
If you are in between sizes, we’d recommend that you order to the larger size that will accommodate the tightest or most fitting part of the dress. For most dresses, this will be either the bust or the waist. It could be the hips however if the dress is form fitted or the lining is slim. Though the cost can be the same, it is easier to take a dress in than let it out.
Where do I go for alterations?
Brideside does not perform alterations for our Chicago customers but we can make recommendations on how to alter and where to take your dress.
Why do bridesmaid dresses need alterations?
You are going to be in someone’s wedding pictures, hanging on their living room wall for years and years, so fundamentally, this dress needs to fit you well! And as a formal garment, bridesmaid dresses tend to lack the spandex and stretchy materials that make dresses we buy off the rack fit our bodies easily. Those extra nips and tucks are what make them special. Also keep in mind that in any dress, the best size for your bust may not be the best size for your hips or waist. We suggest that you order the size that accommodates your largest measurements and see a tailor for the adjustments.
I’m going to be pregnant at the wedding! Help!
Amazing! Congratulations! Depending on how far along you’ll be at the wedding will determine what style and size you should order. Contact your style consultant for help here. We’ve done this a thousand times but it remains a very personal decision. We can help you think this through. But come to terms with the fact that you will need alterations.
I just had a baby! Help!
Woohoo! Depending on when you delivered and whether this is your first pregnancy or not, we can help you think through style and size. Let your style consultant know and she can give you some advice. You know your body better than anyone so we’ll defer to your judgment on what size to order but we are here to make sure that you are asking all the right questions and considering all nuances.
Is there an additional charge for plus size?
Most of our designers do charge an additional fee for plus sizes, ranging from $10-$30 and generally size 18 and above. Brideside does not profit from this surcharge. If you select a plus size from a product page the price will adjust. Please reach out to stylist@brideside.com with any questions.
Ordering
What does cut to order mean?
Cut to order (and special order) are manufacturing and production terms. They mean that the dress you want will only be made after you choose to order it. These dresses are not hanging in stock in a warehouse. Bridesmaid dresses are cut to order to ensure color consistency among a wedding party. For example, if you and a friend both order a navy blue chiffon dress that is off the rack, one may have been made a month ago and the other may have been made 3 months ago. The shade of blue will be different and noticeable in person and on camera. Though it takes 8-16 weeks, cut to order is the only way to ensure that the dresses are made together to minimize any variation in color and style.
The wedding date is getting close and I don’t know if I have time to order a dress. What do I do?
Give us a call and we’ll figure it out 773-234-7187. Many designers will offer rush delivery options that we can talk through.
Can I order by phone?
If you can’t order your dress online using Brideside.com, we can invoice you by e-mail or help place you order over the phone.
How do I see a fabric swatch?
You can easily order a fabric swatch straight from a dress page on our website for $5. Reach out to your style consultant too because they are a great resource for knowing which colors and fabrics are worth comparing to one another.
I’m a bride and I’d like to contribute toward the cost of the dress. Can I do that?
Yes absolutely and many of our brides do. Whether you want to contribute to everyone’s dress cost or just for a few, we can help you and keep this confidential to all members of the wedding party. Reach out to your style consultant or contact us at stylist@brideside.com for details.
Do we have to order together or can we order separately?
You can order separately as opposed to in one big order. We like for members of a wedding party to order within a few weeks of one another because we won’t submit the order to our designer until all dresses are in (unless you specify otherwise). This way no one person has to wait that much longer than the others.
Why do bridesmaid dresses take so long to arrive?
Bridesmaid dresses are cut to order which means they won’t be made by the designer until we tell them to do so. (See the question “What does cut to order mean?” for some additional details). The 8-16 week period we quote is the time it takes from beginning to end – cutting the pattern from a bolt of fabric, making the dress, inspecting it, shipping it Brideside and then to you.
Shipping
What is the cost of shipping?
Brideside charges standard FedEx shipping rates for all parcels. This can range anywhere from $10-$20 dollars depending on your location and package weight.
How long does shipping take?
Brideside general delivers all packages through ground delivery unless you specifiy otherwise. This can take between 1 and 5 days depending on your location from our distribution center in Chicago, IL.
Do you ship overseas?
Yes, for all final dress orders. The Brideside Box try-at-home program only ships in the contiguous United States (excludes Alaska, Hawaii and Puerto Rico).
When will my dress ship?
As soon as your dress order is submitted to the designer, your online Brideside Closet will update your expected ship date. Dresses ship within a few days of arriving to Brideside in Chicago, IL.
How long will it take for my Brideside Box to ship?
Brideside Boxes ship within one week and sometimes two depending on demand for our collection. Your style consultant and our Customer Care team will be in touch with an expected ship date and work with you to get you the box sooner if there is some urgency. We are constantly adding more dresses to our Brideside Box inventory.
Return Policy
What is Brideside’s return policy?
You can read all about our return policy here. Our policy is to make each customer happy and that often means providing a different solution for different people. That’s why we don’t have a set policy to reference.
My purchase arrived damaged. What do I do?
Reach out to us at stylist@brideside.com. We’ll gather the details from you and figure out what to do right away.
Privacy
How do I reset my password?
Select the “forgot my password” button on the sign in page. This will send an e-mail to your account prompting you to reset your password. If you continue to have problems, reach out to your style consultant or stylist@brideside.com and we’ll get you squared away.
Contacting Brideside
How do I get in touch with you?
You can reach a member of the Brideside team by calling or texting 773-234-7187. You can also reach us at stylist@brideside.com.
brideside
brideside
Shop for bridesmaid dresses by Alfred Angelo, Jenny Yoo and more. Get help from personal stylist and try on bridesmaid dresses at home. Shop with confidence.
320 W. Ohio Street, 3rd Floor
Chicago, Illinois
60622
United State
stylist@brideside.com
7732347187